Shipping Policy
NU Aqua accepts orders 24 hours a day, every day of the week on nuaquasystems.com. Orders are processed in the order they are received and expedited shipping orders (Expedited 1 Day, Expedited 2 Day and Expedited 3 Day), are elevated in priority to meet the delivery deadline. Most orders are shipped from our location in Brea, California, we also ship from our other warehouse locations across the USA. Order are shipped via Fedex and USPS.
We use Fedex as our main shipping provider. Because we do not use United States Postal Service as our main shipping provider, we do not ship orders to PO Boxes as only the USPS can deliver to such addresses. Orders that have a PO Box entered as their shipping address will be placed on hold until we are able to contact you to obtain an alternative address.
If the package shows delivered to your address but is missing, you must report the loss to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with the carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge. We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.
We aim to process and ship orders out as quickly as possible, our systems send all orders to our fulfillment centers for process and shipping almost immediately upon the order being placed. Unfortunately, this means we are unable to make changes to your order, including cancellations,modifying your order and shipping address, once it has been placed.
NU Aqua offers Free Standard shipping when the subtotal in your shopping cart is greater than or equal to $40, excluding tax and any other offers or price adjustments. Free shipping orders are shipped via standard Fedex or USPS ground shipping, with estimated delivery times of 3-7 business days. If you need your order delivered by a specific date, consider selecting one of our expedited shipping options. Please consider processing times when selecting the expedited shipping option. We are proud to offer our competitive expedited shipping rates by passing on our shipping discounts.
Free shipping is valid in all 48 contiguous states, but not valid in Alaska, Hawaii, and all other US Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands.
Customs, Taxes, and Duties
All orders shipped to locations outside of the United States are subject to import customs, taxes and duty fees. Unfortunately, we cannot determine these fees as it is completely independent of any shipping charges from NU Aqua and are charged by your local customs office. We are not responsible for, and we do not provide refunds or credits fro customs duty fees or taxes.
What do I do if I had a problem with my order?
If you didn't have an awesome experience with your order, we'd be happy to make it right! For the quickest assistance, use our chat function by clicking the "Chat" button at the bottom right of this page. We can also be reached by phone at 1.888.621.0460 or via email at support@nuaquasystems.com